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FAQ
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How the expedition works ?The expedition fee is calculated by the total weight of the order. You can choose between colissimo (the French Post) or Mondial relay ( Parcel tracking). Colissimo is faster but more expensive. With Mondial relay you will have to go to pick your order in the checkpoint of your choice, however is more ecologic.
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Can I promote your brand?You can promote the brand tagguing it in social media or talking about it with your friend. With every order we send some stickers so you can put them in a special place. You can send us a picture of you with the product so we will share it in our page. Every promotion is really helpful to make Tounki grow 😊
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Are you doing something special for a present ?All our orders are clearly packaged so even for you it can be a surprise. If it's for someone special, you can send us a message to wright with it or you can choose a poem to add to the order. It will be righten by hand in beautiful calligraphy.
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Usually, how long does it take for my order to be processed?After the order is paid, it takes less than two working days to send the order. Depending on your location, the delivery can be from two days to one week. In some periods like Christmas, the large volume of orders may cause additional delays. However, we do our best to get your order to you as soon as possible.
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How do I know where my order is?We send you an email every step of your purchase : when the payment is accepted, when the product is sent with a tracking number and the name of the delivery system. If you don't receive them, they may be in your Spam section. You can also see the evolution of your order in your customer account on our website.
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If an item does not suit me, what should I do?You have a month to return the item in the same condition. Send us a message through the platform so we can find your order's numbers, or by email at tounki.art@gmail.com with your order's numbers and other details. The item doesn't have to be used. After the reception we will refund the item by re-credit on your credit card. We can't refund you the shipment fee or paid for the return shipment. So make sure it's the right size. We put all the details of the size in every product.
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Can we meet in Paris to avoid shipment fee ?Sure, send me a message so we can fix a place and a day ! 😊
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What about collaboration ?As a little brand we are open to collaboration. Especially with musician or other artist. Contact me if you have a project in mind or you want to make something together.
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Tshirt SizeSize Long Large XS 68 cm 45 cm S 70 cm 48 cm M 72 cm 51 cm L 74 cm 54 cm XL 76 cm 57 cm 2XL 78 cm 60 cm 3XL 80 cm 63 cm
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Sweat sizeSize Long Large S 68 cm 53 cm M 70 cm 56 cm L 72 cm 59 cm XL 74 cm 62 cm 2XL 76 cm 65 cm
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Tote Bag Size38 x 42 cm
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Crop top SizeSize Long Large S 45 cm 44 cm M 46,5 cm 46,5 cm L 48 cm 49 cm XL 49,5 cm 51,5 cm
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